ICSA/Georgia offers informative, engaging programs, quarterly, and hosts an annual silent auction for charities selected by a support group of others. As always, the chapter regularly invites state-wide, and ICSA national members to join its dynamic network of speakers and presenters as we provide top notch chapter events.

In recognition of many years of service, the chapter has appointed its first “Lifetime Honorary Member,” Roger Dottin – Metropolitan Atlanta Rapid Transit Authority (Retired). Roger is a welcome guest of honor at every year’s annual gala and continues to join several metro area “ICSA Customer Service Certification” graduates as well-qualified ambassadors for ICSA.

The chapter maintains a website (www.icsageorgia.org) to reflect current activities, promote National Customer Service Week and keep customer care pros connected with the sister associations such as ATA, CRMA, HDI and SOCAP – all striving to add value to the evolution of quality customer relationships.

Chapter officers consistently represent the finest large, medium and small organizations that express a passion for service through membership dues, volunteer hours and financial support. Current year officers are no exception. It is with pride that ICSA/Georgia Chapter offers open participation to customer service professionals statewide.