June 21st, 2011 
admin April 19, 2012 • Chapter Lunch & Learn Meeting
Guest Speaker, Sherry Redden Evans, Customer Service 101
Topic: Successful Customer Retention Strategies and Best Practices to Retain and Bring In New Customers. The purpose of this meeting is to provide successful customer retention strategies and best practices. Learn how to develop a customer retention program that fits your organizations needs to show your customer that you value their business. Learn how to take a more holistic view and measure the quality of service and support devoted to every touch point.
Download event flyer here
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June 12, 2012, Tuesday – 4:00PM – 9:00PM • ICSA OPEN HOUSE!
Location to follow.
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August 15, 2012 • Chapter Lunch & Learn Meeting
Guest Speaker, Jennifer B. Kahnweiler AboutYOU, Inc.
Topic: The Introverted Leader: Building On Your Quiet Strength
In this enlightening and engaging program, Dr. Kahnweiler draws upon stories and research from her book. She will demonstrate how introverts can succeed as leaders and work with, not against, who they are. Extroverts will learn how to get the best out of introverts, resulting in stronger and more effective teams.
What will the audience take away? They will learn:
• About well known introverts • How introverts lead with quiet confidence • The hard realities they face • What steps introverted leaders take to succeed • How to use the 4 P’s Process • To recognize the unique contributions of introverts
Download Jennifer Kahnweiler’s bio
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September 16-19, 2012 • THE POWER OF SERVICE• ICSA Conference • Richmond, VA •
for more information go to the National Website at http://icsatoday.org/2012-icsa-conference
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October 9, Thursday – 4:00PM – 9:00PM • ICSA GALA EVENT
Celebrate Customer Service Week and Staff.
Location to follow.
Guest Speaker, Steve Cohn, Author of Its Not Rocket Service!
Our chapter’s annual GALA, an opportunity to provide extraordinary recognition for front line customer service professionals at companies throughout Georgia, will highlight National Customer Service Week (October 1-6, 2012). Does your company celebrate customer service wins? Let us know, and we’ll share the news with our chapter members. For more information, or to reserve your table, please contact Roosevelt Stripling RStripling@itsmarta.com or Al Doeve al.doeve@corehds.com
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December 6, Thursday – 11:30AM – 1:30PM • Holiday Chapter Meeting
Artie Sposaro, Chick-fil-A
Location to follow.
